Book Review: Bold Kindness

In Bold Kindness, Cathy Thorpe introduces to us, a better way of doing business. Where people neither feel the need to surpass, nor fear getting fired. And shall be their authentic selves.
In part 1, the book discusses the need for such an approach. How it helped the author to excel by continuously finding a better way, creativity and ingenuity of the team members coming out in full bloom. Part 2 explain the practical adaptation of these ideas. Rather than focusing too much on changing the team, think about the true driver of change: the team head. Also, how to instill a caring environment that fosters dedication. And part 3 describes, specific practices tried in those instances. How the central themes like 'Admire people, WOW customer experience, Find a better way, and Be passionate about making a difference' drove every decision. And cultivated a mindset of professionalism and personal accountability.
This book contains gems about mentoring, where managing happens effortlessly.