Transforming Healthcare Through Negotiation
What connection is there between healthcare and negotiation? A lot, this book says, and proposes ways to circumvent it all. Traditional approaches to healthcare has certain shortcomings that ultimately affect patient well-being, ethical principles, resource constraints, and emotional undercurrents that render the system unhealthy. So, there is a need for a transformation approach developed for the healthcare space, if the competing interests of saving lives and patient safety with revenue and existing insurance are to be met satisfactorily.
Part I of the book introduces a novel idea in this regard, the HEAR Approach Framework (Healthcare-Specific Empowerment, Acknowledgment, and Recasting) developed by the author. Here, focus is on eliminating both the shortcomings and the flaws of traditional approaches to healthcare. Part II goes a little more in depth. Practical strategies for negotiation are analyzed while familiarizing the reader with many tactics and planning tools that are there. Like advanced and specialized steps to address complex challenges and situations. Illustrative examples of real-life hospital scenes are placed imaginatively, making it easy to comprehend all of these.